Did Insurer Cheat Disabled Clients?
'Not the Best Policy, Bad Faith'
a 60 Minutes Special Report

On November 17, 2002, 60 Minutes broadcast an investigative report on UnumProvident. After interviewing Ray Bourhis, Susan McGregor, Joan Hangarter, Dr. Gluck, Judge Chiantelli, Frank Winkles and others, Ed Bradley contacted a dozen or more UnumProvident claims officials.

Apparantly so many insiders were willing to talk that 60 Minutes couldn't put all of them on the air.

One worker stated that bonuses were awarded to some managers who closed especially large claims.

Gina Hartley, a claims handler who resigned recently from the firm’s Chattanooga headquarters said that 'each department had monthly monetary savings goals set for them, amounts they had to hit by shutting down claims..."

She added that "There were staff meetings that we sat in, that the manager would say,'So-and-so just closed a $2 million claim today,' and everybody would give them a hand and, two or three weeks later, lo and behold, that person would end up being presented with a bonus, a check, money."

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'Not the Best Policy, Bad Faith

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Nov. 14, 2002

A 60 Minutes Special Report entitled 'Not the Best Policy, Bad Faith' broadcast on 60 Minutes Sunday, Nov. 17, at 7 p.m. ET/PT.

During the show CBS reported that 'More than a dozen current and former employees of UnumProvident, including vice presidents, confirmed some or all of Hartley’s allegations.'

According the CBS report, 'UnumProvident provides 17 million Americans with disability insurance privately or through their employers. Of America’s largest corporations, 22 percent, including CBS, use it. UnumProvident declined to talk to 60 Minutes on camera, but its executives repeatedly denied any targets were set for saving money by closing claims. They said the company occasionally makes mistakes, as it processes 400,000 claims a year. '

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